1. What is the cost?

  - We offer competitive pricing based on estimates once the scope of the project has been determined.

2. How long does the digitization process take?

   - The time required for digitization depends on the quantity and type of media you have. We strive to complete the process as efficiently as possible while maintaining the highest quality. Upon assessment of your specific project, we can provide you with an estimated timeline. Generally, it takes around 2 weeks.

3. Are my original photos, videos, and audio recordings safe during the digitization process?

   - Yes, we understand the value and importance of your original media. We handle them with utmost care and ensure their safety throughout the entire digitization process. Our technicians are trained to handle delicate items and follow strict protocols to protect your memories.

4. What file formats do you provide for digitized media?

   - For photos, we typically provide JPEG files, which are widely compatible with various devices and software. Videos are usually converted to commonly used formats such as MP4, while audio files can be provided in formats like MP3 or WAV. If you have specific format requirements, please let us know, and we will do our best to accommodate your needs.

5. Can you enhance the quality of old, damaged, or faded photos and videos?

   - Yes, our technicians are skilled in using advanced editing tools to enhance the quality of your media. We can repair minor damages, correct color inconsistencies, reduce noise, and improve overall clarity to the best extent possible. However, please note that the final outcome depends on the condition of the original media.

6. What happens to my original media after digitization?

   - Once the digitization process is complete and you have received your digitized files, your original media will be returned to you along with the digitized copies. We understand the sentimental value of these items and make sure they are returned safely to you.

7. Can you create customized photo books or slideshows using digitized media?

   - Yes, we offer additional services such as creating high-quality professional photo books and slideshows using your digitized photos and videos. These personalized products are a great way to showcase your memories and make wonderful gifts for loved ones.

8. Is my digitized media backed up for future access?

   - Yes, as part of our process, we provide options for storing your digitized media in external hard drives, flash drives, and cloud-based systems. This ensures that you have secure backup copies and easy access to your digitized files whenever you need them.

9. Do I need to live in your area to use your services?

   - No, you do not need to reside in our area to benefit from our services. We welcome media shipments from anywhere, and we can provide you with all the necessary information after a short consultation to ensure your media is handled securely and efficiently. Please reach out to us to discuss how we can assist you, no matter where you are located.

10. Do you offer international shipping?

   - Yes, we provide international shipping services. Whether you are located locally or overseas, we can safely deliver your digitized media to your preferred destination. Please visit the contact page for more information and specifics or go to our forms page. 

11. Do you offer storage?

- No, we provide services to assist with directing you to personal storage. This includes drives and software depending on your media and the amount.

11. Are there surcharges?

- YES, If your physical media is left with use for more than 2 weeks after completion, a 20 percent surcharge will be added to the total balance of the project.

If you have any further questions or specific requirements, please don't hesitate to reach out to our team. We are here to assist you in preserving your precious memories and providing the best digitization solutions for your needs.